FAQ

We normally deliver the goods next day when we receive an order, provided we have the items in stock. If the items are not readily available we might take one week extra time to dispatch the materials. Total time for delivery depends on the address of the recipients. Normally items are delivered within 7-10 days of the order received.

One can pay online using debit or credit cards also through net banking. We also have a facility of CASH ON DELIVERY (COD) but for this service Rs 100/- extra will be billed.

Shipping is free for all orders above Rs 1000/- orders below that amount will be added with Rs 75/- as delivery charge.

Refund is processed as soon as we get back the items from the buyer. The items to be returned in good condition and shipping fee if any will be borne by us.

3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions.

How do I activate the new 3D Secure?

• If you have an Internet Banking account, activate 3D Secure by logging into the Web Banking site of Spuerkeess, choose "Settings - Credit cards - 3D Secure" and follow the instructions for activating 3D Secure.
• If you or your bank does not use Internet Banking, simply visit www.3dsecure.lu and follow the instructions.

We almost ship to all countries excluding few places in Africa; Middle East and China.

We have a very transparent return policy. If any item after purchase does not meet your expectation, you can return the items with in three days of the receipt of the material. We will process your refund without any questions. Shipping charges if any will be borne by us so that you get 100% peace of mind.